Warranty Policy

Hardware

Blue Point Computers warrants that its products and systems are free of defects in workmanship and materials, under normal use and service, for the period of one year from the date of purchase, and as further covered by any extended warranty purchased with the product.  Should a product or system fail to be in good working order during the applicable warranty period, Blue Point Computers will, at its option and expense, repair or replace it, or deliver to the Customer an equivalent product, system or part at no additional charge except as set forth below. Individual component manufacturer guarantees will be honored beyond the Blue Point Computers Warranty Period for exchange of defective components for an equivalent product (free service /  installation is not included).   Repair parts and replacement products and systems are furnished on an exchange basis and will be either reconditioned or new. All defective products, systems, and parts will become the property of Blue Point Computers. Any replaced or repaired product, system or part has a ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer. Blue Point Computers shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product or system does not exist or was caused by the Customer's, or any third party's, misuse, neglect, improper installation or testing, attempt to repair or modify, or any other cause beyond the range of the intended use, or by accident, fire, lightning, or other hazard .

Blue Point Computers will not be responsible for problems created by misuse or physical abuse of a product, component or its system or for problems created by additional software or components installed by the Customer or others after the date of purchase of the product or system. Customer must utilize all components and/or systems in strict accordance with manufacturers’ recommendations and must utilize consumables such as ink cartridges only as recommended by the component and/or system manufacturer.  Errors or problems caused by software may require the Customer to contact the software manufacturer. Problems or errors due to misuse, abuse, or software that are corrected by Blue Point Computers will be subject to normal service charges.

Software

Software and documentation materials are supplied "as is" without warranty as to their performance, merchantability, or fitness for any particular purpose. However, the diskette media containing the software are covered by a 90-day warranty that protects the Customer against failure within that period.

On-Site Warranty Service

Customers located within our Local Service Area will, if desired, receive on-site warranty service troubleshooting or they may bring their products or systems to our Lancaster facility.  Certain troubleshooting and repair procedures may need to be performed at our services facility.  A service fee including travel in accordance with our Service Policy will be charged to the Customer if Blue Point Computers determines that there was "No Problem Found" or that the damage was caused by the Customer or a third party.    

Warranty Service Procedures 

Any product may be returned to Blue Point Computers if not located within the Local Service Area if:

Received in error
In a defective or non-functioning condition
Exhibiting a defect under normal working conditions

The Customer must provide the following:

Dated proof of purchase
Product model number & quantity
Product serial number
Precise reason for return
Customer name/address/e-mail address/telephone/fax

The Customer may choose to deliver or ship the product back to Blue Point Computers with prepaid freight. Any package sent C.O.D. (Cash On Delivery) will be refused. Charges: Usually RMA (Returned Material Authorization) items will be returned to the Customer via courier, prepaid by Blue Point Computers. If returned by another carrier, the Customer will pay the difference. A return freight and handling fee will be charged to the Customer if Blue Point Computers determines that there was "No Problem Found" or that the damage was caused by the Customer or a third party.

Extended Warranty

The following extended computer warranties including parts and labor are available at the time of product purchase:

2 Years       -         $   69.00

3 Years       -        $  119.00

Warning

Blue Point Computers is not responsible for the integrity of any data on storage equipment (hard drives, tape drives, floppy diskettes, compact disks, etc.). We strongly recommend that our Customers backup their data before sending equipment in for diagnosis or repair.

Services After Warranty Period

After the warranty period expires, all products may be repaired for a reasonable service charge. The shipping charges to and from the Blue Point Computers facility will be covered by the Customer.

Return for Credit

In the case of a defective product, a return for credit will automatically be applied to the Customer's account, unless otherwise requested.

Limitation of Liability

All expressed and implied warranties of a product's merchantability, or of its fitness for a particular purpose, are limited in duration to the applicable period as set forth in the limited warranty, and no warranty will be considered valid after its expiration date.

If this product does not function as warranted, the Customer's sole remedy shall be repair or replacement as provided for above. In no case shall Blue Point Computers be liable for any incidental, consequential, special, or indirect damages resulting from loss of data, loss of profits, or loss of use.