Blue Point Computers provides a full range of computer and network design, build, upgrade, and troubleshooting / repair services by fully certified technicians at our Lancaster, Pennsylvania facility. 

In-Shop Service 
Blue Point Computers has certified service technicians available in our shop from 8am to 5pm, Monday thru Friday. We offer free diagnostics for all in-shop work and provide free cost estimates for repairs. Most in-shop services can be performed within 24 hours, and emergency services can be performed same day. This may vary depending on the nature of the repair and/or our schedule. 

On-Site Service

Blue Point Computers has certified service technicians available for home or business visits within our local service area. Basic troubleshooting and repairs can be done on site, however some service problems are best resolved at our repair facility. 

Before scheduling a site visit or bringing/sending in your computer for repair, give us a call. Many computer problems can be resolved over the phone and do not require a site visit or a trip to our shop. Please note that lengthy support calls will be billed at our standard hourly rate. 

Service Contracts

Blue Point Computers offers standard and custom service contracts. Our service contracts are negotiated on the basis of specific needs and equipment to ensure that our Clients are paying for only what they need in regard to technician level and services performed. Under our contracts, services can be provided both on a regular (basic services) and as-needed (on call services) basis. 
The following ‘Basic Services’ are typically performed on a quarterly basis and are intended to maintain optimum system performance and detect any evidence of pending trouble. Telephone support is provided for our contract customers at reduced fees. 

Remote Support

We have the ability to offer remote support to a lot of customers. These services require the client to have a form of broadband internet access. These services are billed out at our regular hourly rate.

The following includes some of our basic services, although other services can be provided as a basic service depending on the type of systems and/or customer needs:

• Install updated drivers as available or necessary
• Check electronically scheduled tasks on systems 
• Check system security
• Review event logs
• Perform the following routine maintenance on systems: 
• Scandisk: utility to repair hard drive and file errors 
• Defragmentation of hard drive
• Swap file check
• Deletion of temporary files
• Adware / Virus scans
• Operating System Updates
• Performance testing (benchmarking): to compare system performance at quarterly intervals and observe potential performance problems.
• Complete hardware diagnostics and/or burn-in test
• Cleaning of systems inside and out
• Recommendations for software and/or hardware upgrades

The following "On Call Services" are intended to return a malfunctioning system to optimum system performance or to upgrade the level of system performance. The following On Call Services are performed on an as-needed basis when requested by the Client:

• Data recovery
• Installation of new software or software upgrades
• Installation of additional system components or peripheral
• Troubleshooting of hardware and/or software
• Repair of hardware and/or software
• Upgrading of system components
• Replacement of system or components 
• Service Pricing

Services are typically performed on an hourly basis as follows, except where a lump sum or not-to-exceed amount has been negotiated or included under a service contract.

A service dispatch fee of $40.00 is charged for home or office visits not covered by a service contract. 

HOURLY BASIS OF COMPENSATION 

Technician Level 1Time 

One Hundred Dollars ($100.00) per hour. 

Technical Level I services include the
following: 

Data Recovery
Computer Programmer

Technician Level II Time 

Seventy-Five Dollars ($75.00) per hour.

Technical Level I services include the
following: 

Network Setup
Network Upgrade/Expansion
Network Troubleshooting
Network Software Installation/Upgrade
Server Setup / Configuration 

Technical Level III Time

Sixty Dollars ($60.00) per hour. 

Technical Level III services include the
following: 

Hardware/Software Selection
Hardware Custom Design/Build
Hardware Installation/Upgrade
Software Installation/Upgrade
Hardware Troubleshooting and Repair
Virus / Spyware Removal
Network Cabling 

Technical Level IV Time 

Telephone Support. 

All support performed via telephone will be billed at 1.00/minute with a $10.00 minimum. 

Emergency Services

We provide prompt responses to all calls from our clients. 
Blue Point can provide an emergency response for an additional fee of sixty dollars ($60.00). This fee is used to discount services to a customer that may have been inconvenienced by a rescheduling due to your emergency.

Non-Business Hours & Weekend Services

Services performed between the hours of 5:00 PM and 8:00 AM Monday through Friday, or anytime on a Saturday or Sunday are billed at 1.5 times the above listed hourly rates. Availability for these service hours will fluctuate depending on availability.

Backup of Data

Blue Point Computers temporarily backs up customer data if needed, however, Blue Point is not responsible for the integrity of any data on client equipment. This includes, but is not limited to, hard drives, tape drives, floppy diskettes, flash drives, etc.). Customers are responsible for keeping current backups of any important data before sending equipment in for diagnosis or repair. 

Warranty Service

Blue Point Computers warrants that its products are free of defects in workmanship and materials, under normal use and service, from the date of purchase from Blue Point Computers, and for the period of one year from the date of purchase, except as further covered by any extended warranty purchased with the product. 

Warranty services are performed at no cost - including parts and labor. all warranty repairs will be performed in our shop unless an onsite service warranty is stipulated in the warranty agreement. 

Viruses / Spyware

Blue Point Computers warrants that it will remove all active viruses / spyware at the time of service. If a client computer becomes re-infected with viruses after completion of our services, the additional virus removal will not be covered under warranty unless the date stamps on infected files are dated before the previous service. The time of infection can typically be found in anti-virus software or system logs. If these logs have been altered or deleted, the virus removal will not be covered under warranty. 

Non-Disclosure

Blue Point Computers respects the privacy of our customers and will not disclose or make available to any person the contents contained in the client's computer, unless given written permission to do so by the customer.